BACK TO ALL POSTS

Categories:

April 13, 2022

Attitude Is Everything

Categories: Goals|

The key ingredient for success is ATTITUDE. At all levels of your organization if the “attitude” isn’t one of positivism, can-do and forward thinking, you might as well keep the doors closed.

Attitude is defined in the Merriam Webster’s Dictionary as “a settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.” Your mindset drives your actions. If you are not on the right track you are likely to go off the rails. I explain that in this short video.

Businesses that embrace change and find creative ways to deal with new conditions, while maintaining an optimistic outlook, are going to succeed. There is a specific formula for change as noted here. They won’t allow barriers or complications to slow their momentum. Even if a business has been closed, many inventive owners have found ways to continue operations with online services.

You have heard, ‘if there is a will, there is way’. Never has that been more true. Business owner that refused to be defeated by the multiple challenges faced in the last few months have shown great resilience to survive and now thrive. They have pushed their positive attitude to their staff. When staff members are energized and encouraged to put a positive spin on things, they will find customers are more delighted.

Don’t forget to celebrate the return of customers. Place signs and Point-of-Sale messages welcoming them back. Recognize customers who return. Take a picture and post them on the wall, thank them on social media and offer them incentives to return and shop with you again.

As you welcome your customers back, now is the time to “train” them on the changes your business has adopted. Provide them clear visual cues and use floor graphics to guide them. If you make new restrictions clear and easy, customers will feel more at ease and more willing to comply.

Ultimately, attitude is something you have to build and work to maintain. It might be important to take a step back and refresh your outlook. Take a timeout to reset and reinvigorate your attitude so that you can be a positive catalyst for your team.

It is hard to be upbeat and stay in a positive mindset all the time. But as a business owner and leader, you have to set the tone and model the behavior you want your team to demonstrate. Make sure communication is clear, regular and maintains a level of fun. Providing a fun environment becomes contagious and will permeate to your customers.

Here are ways to make your business more upbeat and more positive.

  • Add music. Background music is a great way to set the tone.
  • Change work attire. Add messaging buttons, use humorous face masks and shirts for your employees
  • Use more signage to communicate. Don’t start with the NEGATIVE, instead focus on the CAN Dos.
  • Add Decorations. Celebrate holidays and special occasions regularly by adding decorations.

Ask your team members for ideas and ways to make the new conditions and requirements more upbeat.